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Incidents and Returns

The legal term for returners is 7 days from the date of receipt.

If any of the products have not been reached in the right way and/or a wrong product has been sent, you should communicate via telephone or email to the customer's attention
info@storemusic-live.com, indicating the type of incident. Following the goods return and their verification, the money shall be the return including travel expenses.

If the client is not satisfied with the order for any other reason, he must contact by phone and/or email with storemusic-live.com, and return the order. Shipping and return costs are bare by the customer.
Once the material is received, the product will be refunded.

IMPORTANT:

1.-  storemusic-live.com will not refund to the client until checking the status of the products and accessories,  that are the object of the return. The price to be returned is for products that originally appeared in the order, discounting the transport costs.

2.- If the order is returned to storemusic-live.com because the client is not responsible for its collection when the carrier makes the delivery, all the return costs will be bare by the client.

3.- Returns of CD's and DVD's will not be accepted if they are not sealed.


All returns must be sent to the following address unless otherwise indicated to the customer::

RGB Arte Visual S.L.
Antonio Salces, 1. Office 1
28002 Madrid
Spain

IMPORTANT: Remember to note the sender's name and order number on the outside of the package.

 

Customer Service

RGB Arte Visual S. L. (owner of
www.storemusic-live.com)
C / Antonio Salces, 1 Office 1
28002-Madrid

Tel +34 915100356
Email:
info@storemusic-live.com 
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