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Terms of Use

TERMS OF TRADE

This web site is owned by RGB Arte Visual, SL, being its Tax identification number: B-79909503

To carry out any effective communication with the company, any of the following forms will be valid:

     Postal delivery to the address: C / Antonio Salcés 1, office 1- 28002- Madrid
    Telephone communication to the number +34915100356
    Sending email to the address: info@storemusic-live.com.

Rights over any content of this web site are owned by RGB Arte Visual S.L., and are protected by Spanish, European Union, and international laws, all intellectual and industrial property rights over any content of this web site.


1 .- Custom and Tax


VERY IMPORTANT: All shipments to countries outside the European Community are subject to taxes by the customs of each country and depend on the type of product and the total price of the order received. It is the responsibility of the buyer to pay all possible taxes subject to the rules of each country.

Storemusic-live.com will not pay any amount due to customs and recommends to its customers to find out the conditions of the customs of your country.

Orders for European Union addresses have no hidden tax in any case.

2 .- Order Returns & Cancellations


The legal term for returners is 7 days from the date of receipt.

If any of the products have not been reached in the right way and/or a wrong product has been sent, you should communicate via telephone or email to the customer's attention info@storemusic-live.com, indicating the type of incident. Following the goods return and their verification, the money shall be the return including travel expenses.

If you are dissatisfied with your order for any reason, you must indicate this by phone and/or email to MusicStore-live.com, shipping costs are borne by the customer. After receiving a consignment, the money shall be to return. In this case, no return shipping costs incurred.
We will not accept returns of CD's and DVD's if they are not sealed.

IMPORTANT:
storemusic-live.com will not return any amount or perform any forwarding of merchandise until it is received and verified the state of the returned product, packaging, and accessories. The price to be refunded is the one originally contained in the order.

All returns must be sent to the following address:

RGB Arte Visual S.L.
Antonio Salces, 1. Office 1
28002 Madrid
Spain

IMPORTANT: Remember to note the sender's name and order number on the outside of the package.

 

Customer Service

RGB Arte Visual S. L. (owner of www.storemusic-live.com)
C / Antonio Salces, 1 Office 1
28002-Madrid

Tel +34 915100356
Email: info@storemusic-live.com 
 

3.- Expenses incurred in the return

If the order is returned by the carrier, either by not meeting custom payments in your country, or because the customer is not in the indicated place of delivery and after the carrier's notice does not pick up the package in time indicated by the carrier, storemusic-live.com will refund the corresponding amount, discounting all the expenses incurred in the sending / receiving of that order, and once the material has been received back in optimum conditions.


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